Small business IT support · London & UK remote

Set up, support and automate your small business without stitching together five suppliers.

Founder-led help with Microsoft 365, business email, day-to-day IT, DNS, simple websites and enquiry automation. One practical partner, clear prices and systems that work together.

Clear pricing

Real prices on the page, not a vague “contact us for a quote”.

Fast first response

Most enquiries get a reply within a few hours.

UK registered company

Bad Bee Ltd · Company No. 16584707.

London on-site + UK remote

Remote support across the UK, on-site visits in London and nearby areas.

What Bad Bee helps with

Practical IT help for small businesses that need Microsoft 365 setup, email fixes, day-to-day support, simple websites and enquiry automation without wasting time on bloated contracts or vague pricing.

Microsoft 365 & Email Admin

Setups, domain connection, mailbox changes, shared mailboxes, MFA fixes, and deliverability work like SPF, DKIM and DMARC.

Small Business IT Support

Remote help, on-site visits, device setup, troubleshooting, onboarding/offboarding support and practical fixes without an oversized monthly contract.

Websites & DNS

Simple brochure sites, domain connection, DNS cleanup, SSL, contact forms and website updates for businesses that need something clean and functional fast.

Bad Bee Automations

Enquiry Automation

Acknowledge, qualify and route new website enquiries around the clock while keeping the original message and unclear cases in human hands.

Explore the service
Also available

Home Tech Support for new PCs, Wi-Fi, printers and straightforward remote troubleshooting.

Best ways to get started

Choose a complete launch, add enquiry automation from day one, or start with a focused Microsoft 365 or IT support job.

Popular starter

Startup Business Setup

For a new business that needs email, domain connection and a professional one-page site without dragging the project out for weeks.

  • M365 Quick Start (1–3 users)
  • 1-page business website
  • Domain and standard DNS setup included
£865
Best complete launch

Startup Setup + Enquiry Automation

Professional email and a one-page website, with new website enquiries acknowledged, qualified and routed from launch.

  • Everything in Startup Business Setup
  • Enquiry Triage Autopilot implementation
  • First 30 days of monitoring and support
£1,395
Save £65

Then £99/month from day 31. VAT is added only if applicable.

Quick fix

Fix My Microsoft 365

For email issues, DNS mistakes, mailbox problems, alias changes, MFA headaches or deliverability problems that need sorting properly.

  • Email security / deliverability fix from £195
  • M365 admin support £85/hour
  • Remote diagnosis deductible if work proceeds
From £195
Ad-hoc support

Practical IT Support

For businesses that need a sane pair of hands for devices, networking, user issues or one-off technical messes.

  • Business remote support £85/hour
  • On-site support visit £165
  • Monthly support plans if you need ongoing help
From £85
Why choose Bad Bee

Straightforward IT support for small businesses

Bad Bee is built for businesses that want practical help, fast communication and clear pricing. No oversized support contracts. No jargon-filled sales talk. Just solid help when something needs sorting.

Clear pricing

You can see real prices before you get in touch, so you know what to expect and do not waste time on vague sales calls.

Fast, practical help

Whether it is Microsoft 365 admin, email delivery issues, DNS changes or general IT support, the focus is on getting things working properly without dragging the job out.

Small business focused

The service is designed for smaller teams that need reliable support, sensible pricing and a single point of contact for Microsoft 365, IT support and basic web work.

Microsoft 365 setup

New tenant setup, domain connection, mailbox creation, shared mailboxes, MFA and basic admin support.

Email & DNS fixes

SPF, DKIM, DMARC, DNS cleanup and domain issues that stop business email from working properly.

Business IT support

Remote troubleshooting, on-site visits, user issues, device setup and practical day-to-day support.

Simple business websites

Clean brochure websites with domain connection, SSL, mobile layout and contact forms for businesses that need a proper online presence fast.

Monthly business support

Choose a plan based on how much ongoing support your business needs, how quickly you want responses and how often Microsoft 365 admin work comes up.

ESSENTIAL

Best for 1–3 users who need occasional help and small Microsoft 365 changes.

£129 /month
  • Up to 1 hour of remote support/month
  • Response target: same business day
  • Minor Microsoft 365 changes, aliases and MFA fixes
  • Excludes project work, migrations and on-site visits

Extra hours: £75/hr · Urgent/after-hours: £115/hr

Most Popular

STANDARD

Best for growing small businesses with regular admin work and recurring user changes.

£249 /month
  • Up to 3 hours of remote support/month
  • Response target: within 4 business hours
  • Basic onboarding/offboarding and permissions support
  • Excludes major projects, complex migrations and on-site work

Extra hours: £75/hr · Urgent/after-hours: £115/hr

PRO

Best for active small teams relying heavily on Microsoft 365 and fast admin turnaround.

£449 /month
  • Up to 6 hours of remote support/month
  • Priority same-day response
  • Regular admin help, urgent actions and higher-priority queueing
  • Excludes major project work and quoted migrations

Extra hours: £75/hr · Urgent/after-hours: £115/hr

Unused hours do not roll over. Microsoft licences are not included unless stated. On-site work, major projects, tenant migrations and large website builds are quoted separately.

Full price list

Transparent pricing for Microsoft 365, business IT support, enquiry automation, websites, DNS work and consultations.

Microsoft 365 Pricing

M365 Quick Start (1–3 users)
Includes domain connection, DNS, user/mailbox setup, MFA and 1 shared mailbox.
£295
M365 Quick Start (4–10 users)
Includes above + up to 2 shared mailboxes.
£495
Additional user over package
£30 / user
Email Security / Deliverability Fix (SPF, DKIM, DMARC)
£195
M365 Admin Support (remote)
Minimum 1 hour. Urgent/after 9pm: £125/hr.
£85 / hour
Combined launch package

Startup Business Setup + Enquiry Automation

Startup Business Setup£865
Enquiry Triage Autopilot · implementation + first 30 days£595
Separate total£1,460
Combined package · save £65£1,395

Then £99/month for enquiry automation from day 31. VAT is added only if applicable. Final scope is confirmed before work begins.

FAQ

A simple FAQ removes friction and handles the questions people normally have before they enquire.

Who is Bad Bee best for?

Small businesses that need help with Microsoft 365, business email, DNS, websites, enquiry automation and day-to-day IT without signing up to a giant managed services contract.

What is included in the £1,395 combined package?

It combines the £865 Startup Business Setup with the £595 Enquiry Triage Autopilot implementation and first 30 days, with a £65 bundle saving. Enquiry automation then continues at £99/month from day 31. VAT is added only if applicable.

Do you support home users too?

Yes. Home support is still available for things like new device setup, Wi-Fi issues, printers and remote troubleshooting. It just no longer leads the homepage.

Are Microsoft licences included?

Not unless stated. Setup and support are priced separately from Microsoft licensing.

Do you do on-site work?

Yes. Remote support is available across the UK. On-site visits are available in London and nearby areas, subject to scheduling.

What counts as project work?

Bigger migrations, major website builds, large tenant changes, multi-user rollouts and anything that goes beyond normal support hours will usually be quoted as project work.

Get in touch

Let’s get your tech sorted.

Tell us what you need help with and what outcome you want. Most enquiries get a reply within a few hours.

Email

it@badbee.uk

Coverage

UK remote support · London on-site visits

Company

Bad Bee Ltd · Company No. 16584707

Best first step

Start with a free quote. If diagnosis is needed, it can be deducted from the work.

Good fit if you need

  • Microsoft 365 setup or admin changes without the usual back-and-forth
  • Email or DNS issues fixed properly instead of patched badly
  • A simple business website with clear pricing and no fluff
  • New website enquiries acknowledged, qualified and routed consistently
  • Ongoing support for a small business that needs a reliable pair of hands

By submitting this form, you agree that Bad Bee may use your details to respond to your enquiry. Full service terms should be shared before project work begins.